The Indulge Global Policies together apply to the Services (defined below) available on the Platform (defined below) which is owner, hosted and maintained by Pricetime Technologies Private Limited (hereinafter referred to as “Indulge Global”, “Our”, “We”, or “Us”, which expression shall, unless repugnant to the context or meaning thereof, be deemed to include its successors, legal representatives and permitted assigns) having its registered office at 1-65/123, Amar Co-op. Society Near Durgam Cheruvu, Madhapur, Hyderabad, Rangareddi, Telangana – 500081, India.
1.1. Indulge Global, inter alia, offers a members-only online platform to the Users for accessing concierge and luxury lifestyle management products and services, including arranging travel and restaurant bookings, flowers, gifts, hotel accommodations, luxury goods, tickets for premium events, auctions and e-commerce in India (“Services”). The Services are offered through the online/digital website and mobile application (whether android or IOS) owned, operated and hosted by Indulge Global, and downloadable from third party service providers, including any updates thereof, through which Users, can access premium concierge and lifestyle management products/services (“Platform”).
1.2. We at Indulge Global value the trust that Users place in Us and take there privacy very seriously. We are committed to safeguarding Your privacy while providing a personalized and valuable access to Our Platform.
2.2. No Information collected through the Platform is rented or sold to any third party by Us, unless expressly consented to by You. When Your use Our Services, a high standard of security is maintained by Us in respect of Information collected from You, however, You agree and understand that transmission of information via internet or telephone networks is not completely secure. While Indulge Global does its best to protect the Information, particularly Your Personal Information, We cannot ensure the security of Your data transmitted via the internet, telephone or any other networks which are not in Our control.
2.4. You have a legal right to a copy of Your Personal Information held by Us and to correct any errors in such Personal Information. You also have a right to request that Indulge Global cease to use Your Personal Information for direct marketing purposes, unless agreed to the contrary under the Terms, by emailing us in the manner as prescribed above.
3. INFORMATION COLLECTED
(a) Information about Your personal identity inter alia, as name, date of birth, age and sex.
(b) Your contact details such as Your address, postal code, telephone or mobile number and facsimile.
(c) User ID information such as Your username, email address and other security-related information used by You in relation to access and use of Our Platform/Services and/or Content. However, the password and username of Your Registered Account with the Platform automatically gets saved in Indulge Global’s server when You create a Registered Account which shall not be accessed by Indulge Global unless desired under any legal obligation
(d) In order to provide Services, Indulge Global automatically track and collect the following categories of information when You access and/ or use the Platform/Services (“Traffic Data”):
- IP addresses;
- Domain server details; and
Other information with respect to Your device, interaction of Your device with the Platform, other Services and application.
(e) Information relating to payment instruments, including credit card, debit card and any other payment instrument used to pay on the Platform.
(f) Your use of the Platform such as the date and time You visit, the sections or pages You visit, the amount of time You spend viewing the Platform, visits to website outside Our network, and other click-stream data.
(g) any other personally identifiable information provided by You in any form during any interaction or communication with Indulge Global, its Vendors or any other users of Our Platform.
3.2. When You use the Platform, Indulge Global receives, collects and stores Your Personal Information in order to record, support and facilitate Your participation in the Services You select and transactions You undertake (including to facilitate and process payments), track Your preferences, to provide You with a customized browsing experience, to notify You of any updated information and new activities, services, and other related functions offered by the Platform/Services, keep You informed about latest content available on the Platform, special/promotional offers, and other facilities, services of the Platform, to assist You with customer service or technical support issues, to follow up with You after Your usage and, for research and development purposes. For the aforesaid purpose, Indulge Global only collects such Personal Information that We consider relevant to understand You or Your interests.
3.3. We may transfer alphanumeric identifiers to Your device through Your browser to enable Our systems to recognize You, remember information specific to You and/ or provide certain features to You (“Cookies”). We may place both permanent as well as temporary Cookies in Your device, however, such Cookies shall not contain any of Your Personal Information. We do not control and are not liable for any Cookies placed by third parties on Your device.
3.4. You acknowledge and accept that acknowledges and accepts that the Services offered by Indulge Global on the Platform are provided through third party service providers, including but not limited concierge or brand managers or their employees, agents and/or service providers, who possess the necessary expertise, skill and resources to provide the Services to You (“Vendors”). Hence, certain Personal Information may also get collected and shared with such Vendors for
(i) logistics and delivery of the Services ordered through the Platform;
(ii) rendering of the Services on behalf of Indulge Global;
3.5. Indulge Global may access information about You from third-party sources and platforms/website/applications (such as social networking applications, platforms, databases, online marketing firms, and ad targeting firms), including when You access third-party social networking services (such as WhatsApp or Twitter etc.) through the Platform/for the Services. Indulge Global may collect certain information and/or any personal data that is part of Your profile on such third party social network service and that You allow that third party social network services to share with Us (e.g. name, email address, gender, birthday, city, profile picture, user ID, friend list). Further, We may gather Your demographic data (such as age range, gender, buying behavior, preferences and interests), advertisement interaction and viewing data, (such as ad click-through rates and information about how many times You viewed a particular ad).
3.6. Please note that the Platform may combine the information that Indulge Global collects with information gathered from third-party sources for the purpose of facilitating Your experience and/or for rendering the Services. Some of this information may be shared with partners who referred You to the Platform and who will use the data to optimize who else they may refer to the Platform. Sometimes this information can be shared with partners who help Indulge Global deliver ads to You on the Platform not controlled by Us.
3.7. In addition to the above, We may collect information about how You use Our Website such as the date and time You visit the Website, the sections or pages of the Website that You visit, the amount of time You spend viewing the Website, the number of times You return to the Website, visits to Website outside Our network, and other click-stream data. Some of this information may be shared with partners who referred You to Our Website and who will use the data to optimize who else they may refer to Our Website. Sometimes this information can be shared with partners who help Us deliver ads to You on Websites not controlled by Us
4. USE OF INFORMATION COLLECTED
4.1. Indulge Global uses the Information collected in such manner that enables Us to provide the Platform, Services and/ or any parts thereof to You in an effective way and route You through the relevant information that meets Your need. This includes using Information collected to:
(a) assist You in accessing the Services and/ or any part(s) thereof, and processing Your login for the Platform and/or identifying You as a User.
(b) build Your Registered Account and render the Services availed by You including completing and fulfilling Your purchase, process payments and send notifications in this regard.
(c) prevent any potentially illegal activity and to screen and prevent undesirable or abusive activity during provision of Services and/ or any part thereof.
d) monitor, maintain, troubleshoot and/ or improve the Services and/ or any associated features, including evaluation of or devising new features for the Platform.
(e) perform statistical and/ or other analysis of the Information collected.
(f) analyze and measure Your behavior and trends, to increase Our Platform’s functionality, update new features, detect, prevent and address security & technical issues, and to better tailor Our content, services and design to suit Your needs so as to provide a smooth, efficient, safe and customized experience while using the Platform.
(g) use read_phone_state permission to check if Your device is connected to the internet or not; and/ or
(h) audit Your usage of the Platform or Services.
(i) help Us respond to Your customer service requests and support needs, more efficiently.
4.5. Indulge Global may use the Information to send You e-mail communications, such as updates, information about Your account or changes to the Platform, Indulge Global Policies, newsletters, marketing and promotional messages about Our own or Our marketing partners’ products and services that may be of interest to You. It may also be used to respond to Your inquiries, questions, and/or other requests. If You signed up for one of Our email newsletters, We will also send You the newsletters that You requested. If You decide to opt-in to Our mailing list, You will receive emails that may include Indulge Global news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, We include the unsubscribe tab/provision at the bottom of each email.
IN ADDITION TO THE USES IDENTIFED ABOVE, INDULGE GLOBAL MAY USE THE INFORMATION THAT WE COLLECT FOR ANY OTHER PURPOSES DISCLOSED TO YOU AT THE TIME WE COLLECT YOUR INFORMATION.
5. DISCLOSURE OF INFORMATION COLLECTED
5.1. Legal Requests and/or Compliance with Applicable Laws: Indulge Global is invested in always cooperating with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights, to help protect You and the community. Therefore, in response to a verified request by any statutory authority including but not limited to law enforcement authorities or other government officials relating to a criminal investigation or alleged illegal activity, We may (and You authorize Us to) disclose, as per the applicable laws, any/all of Your Information as is reasonably necessary to respond /comply with the statutory mandate including but not limited to court orders, or other legal process. We may access, use, transfer or disclose Your Personal Information to government or law enforcement authorities or private parties, if it is legally and statutorily required to do so under any of the following conditions:
(a) To satisfy any applicable law, rule, regulation, governmental requests or legal process.
(c) To secure Our systems.
(d) To respond to claims that an advertisement, posting or other Content violates the rights of a third party.
(e) To protect the rights, property or personal safety of the Users and the public in general for any reason.
(f) To detect, prevent or otherwise address fraud, security or technical issues.
(g) To prevent or stop activity We may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
5.2. In case of any illegal, unethical or legally actionable activity, Indulge Global may use IP address or other device identifiers, to identify Users, and may do so in cooperation with third parties such as internet service providers, wireless service providers and/or law enforcement authorities, including disclosing such Information to third parties, all in Our discretion. Such disclosures may be carried out without notice to You. However, Indulge Global shall not sell, share or rent the Users Information to any third party or use any Users’ e-mail id for sending any unsolicited mails.
5.6. With Users’ explicit consent: Indulge Global does not sell or rent Users’ Personal Information to third parties for their marketing purposes, but with Your explicit consent, We may disclose Your Personal Information
(i) to third parties for their marketing and advertising purposes;
(ii) to send You promotions, notifications, or other services. However, the Users have the right to opt-out of receiving such marketing communications.
INDULGE GLOBAL RESERVES THE RIGHT TO DISCLOSE ANY INFORMATION COLLECTED IF, IN OUR REASONABLE OPINION, SUCH DISCLOSURE IS NECESSARY TO PROTECT AND DEFEND OUR OR OUR USERS’ RIGHTS, PROPERTY AND/ OR PERSONAL SAFETY; OR A PERMITTED USE.
6.1. Indulge Global uses best efforts to keep confidential any Information collected which is marked confidential or may be of confidential nature in Our opinion, with the exception of such information which
(a) was already known to Us prior to collecting such information from You,
(b) was received from a third party which is not subject to similar confidentiality restrictions,
(c) is independently developed by Us and/or
(d) is permitted to be disclosed by applicable law.
7.1. The security of any Personal Information is important to Indulge Global. To protect Personal Information during transmission and upon receipt, We follow generally accepted industry standards, including the International Standard IS/ISO/IEC 27001 on “Information Technology – Security Techniques – Information Security Management System – Requirements”, and the provisions of the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules.
7.2. Although Indulge Global makes best possible efforts to transmit and store all the Information in a secure operating environment that is not open to public, You understand and acknowledge that there is no such thing as complete security and We do not guarantee that there will be no unintended disclosures of any Information. Consequently, Indulge Global cannot ensure or warrant the security of any Information You transmit to Us and You understand that any Information that You share is done at Your own risk.
8. RETAINING PERSONAL INFORMATION
9. CHANGE IN PERSONAL INFORMATION
You are responsible for maintaining the accuracy of the Personal Information submitted at the time of login. If there are any changes in Your Personal Information details, You may correct or update such Information. To do so, please log into Your Registered Account, and You will find an option for editing the Information You have submitted.
11.2. You expressly understand that under no circumstances, including, but not limited to, negligence, shall Indulge Global be liable to You or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to:
(i) unauthorized access to or alteration of Information;
(ii) any unauthorized access to or use of Our secure servers and/or any and all Information stored therein.